1. General

Vrinda Essence operates this website and provides products and services through this online platform. Throughout these Terms, the words “we,” “our,” and “us” refer to Vrinda Essence, while “you” refers to the customer, visitor, or user of our website.

By using our website, you confirm that:

• You are at least 18 years old or are using the website under the supervision of a parent or legal guardian.

• You will use the website only for lawful purposes.

• All information provided by you is accurate and complete.

2. Products & Services

Vrinda Essence offers wellness, Ayurvedic, skincare, personal care, and lifestyle products through its website.

We strive to ensure that:

• Product descriptions are accurate.

• Ingredient information is up to date.

• Images represent products as closely as possible.

However:

• Product packaging may vary slightly from website images.

• Natural ingredients may show slight variations in color, fragrance, or texture.

• Availability of products may change without prior notice.

3. Orders & Acceptance

When you place an order:

• It is considered an offer to purchase.

• We reserve the right to accept, reject, or cancel any order at our discretion.

• Orders are confirmed only after successful payment verification and order confirmation.

We may cancel orders due to:

• Product unavailability.

• Pricing or technical errors.

• Payment verification issues.

• Suspected fraudulent activity.

If your order is cancelled after payment, the amount will be refunded through the original payment method.

4. Pricing & Payments

All prices listed on the website are in Indian Rupees (INR) and include applicable GST unless stated otherwise.

We reserve the right to:

• Change product prices without prior notice.

• Modify promotional offers at any time.

• Correct pricing errors before processing an order.

Accepted payment methods may include:

• UPI

• Credit & Debit Cards

• Net Banking

• Wallets

• Cash on Delivery (where available)

5. Shipping & Delivery

We aim to dispatch orders within the timelines mentioned on our Shipping Policy.

Please note:

• Delivery timelines are estimates only.

• Delays caused by courier partners, weather, public holidays, or unforeseen circumstances are beyond our control.

• Risk and ownership of products transfer to you upon successful delivery.

Customers are responsible for providing accurate shipping information