Shipping Policy
Shipping Policy — Vrinda Essence
Last Updated: August 2026
At Vrinda Essence, we are committed to delivering your orders safely, quickly, and efficiently across India. Please read our shipping policy to understand how we process, dispatch, and deliver your orders.
Order Processing
All orders are processed within 1–2 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.
Once your order has been dispatched, you will receive a shipping confirmation via SMS, WhatsApp, or email with tracking details.
Shipping Coverage
We currently deliver to most locations across India through trusted courier partners.
If your PIN code is not serviceable, our team will contact you and issue a full refund if the order cannot be fulfilled.
Shipping Charges
| Order Value | Shipping Charges |
|---|---|
| ₹499 and above | FREE Shipping |
| Below ₹499 | Shipping charges calculated at checkout |
Any applicable shipping charges will be displayed during checkout before payment.
Estimated Delivery Time
| Delivery Location | Estimated Delivery Time |
|---|---|
| Metro Cities | 2–4 business days |
| Tier 2 & Tier 3 Cities | 3–6 business days |
| Remote & Rural Locations | 5–8 business days |
Delivery timelines begin after your order has been dispatched.
Order Tracking
Once your order ships, you will receive:
A tracking number.
Courier partner details.
A tracking link to monitor your shipment in real time.
If you do not receive tracking information within 48 hours of placing your order, please contact our support team.
Delivery Attempts
Our courier partners will make up to three delivery attempts.
If the delivery cannot be completed due to:
Incorrect address,
Customer unavailable,
Refusal to accept the package,
the shipment may be returned to us. Additional shipping charges may apply for re-dispatching returned orders.
Address Changes
If you need to change your delivery address, please contact us within 2 hours of placing your order.
Once an order has been dispatched, we may not be able to modify the shipping address.
Delayed Deliveries
While we strive to deliver within the estimated timelines, delays may occur due to:
Festivals and peak sale periods.
Extreme weather conditions.
Natural disasters.
Courier network disruptions.
Public holidays.
We will keep you informed if your shipment experiences unexpected delays.
Damaged or Missing Packages
If your order arrives damaged or appears tampered with:
Take clear photos of the package before opening it.
Contact us within 48 hours of delivery.
Share your Order ID and photographs for verification.
After verification, we will arrange a replacement or appropriate resolution.
Cash on Delivery (COD)
Cash on Delivery is available for selected PIN codes.
COD availability will be shown during checkout.
Vrinda Essence reserves the right to disable COD for certain locations or orders.
International Shipping
Currently, Vrinda Essence ships only within India.
We will update this policy if international shipping becomes available in the future.
Contact Us
For any shipping-related questions or assistance, please contact our customer support team.
Vrinda Essence Customer Support
Email: support@vrindaessence.com
Business Hours: Monday to Saturday, 10:00 AM – 6:00 PM (IST)
This shipping policy follows standard Indian e-commerce shipping practices, including order processing, delivery timelines, tracking, and customer communication.
